Effective Date: June 1, 2026 Last Updated: June 1, 2026
Urban Farms & Landscapes (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (urbanfarms.com.pk) or interact with us through any channel, including WhatsApp, email, or social media.
By using our website or contacting us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, and email address — provided when you fill out a contact form, message us on WhatsApp, or send us an email.
- Location Information: Property address or general area, provided voluntarily for consultation or site visit purposes.
- Usage Data: Pages visited, time spent on site, referring URLs, and browser type — collected automatically through standard website analytics tools.
- Communication Records: Messages, inquiries, and feedback shared with us via WhatsApp, email, or social media.
We do not collect sensitive personal data such as financial information, identification documents, or medical information.
2. How We Use Your Information
We use your information to:
- Respond to consultation requests, inquiries, and service quotes.
- Schedule site visits and project discussions.
- Communicate updates, proposals, and project progress.
- Improve our website and services based on user behaviour.
- Send service-related follow-ups (not unsolicited marketing).
We will not use your personal information for automated decision-making or profiling without your explicit consent.
3. How We Share Your Information
Urban Farms does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With trusted service providers who assist us in operations (e.g., website hosting, analytics), who are bound by confidentiality.
- If required to comply with applicable law, court order, or government regulation.
- In the event of a business merger or acquisition, where data may be transferred as part of the transaction.
4. WhatsApp and Social Media
When you contact us via WhatsApp (+92 322 238 7282) or through our social media pages, your messages are processed through those platforms. Urban Farms uses this information solely to respond to your inquiry. Please refer to WhatsApp’s and Meta’s privacy policies for details on how they handle data on their platforms.
5. Website Analytics
Our website may use analytics tools (such as Google Analytics or equivalent) to collect anonymised data about how visitors interact with our site. This data helps us understand traffic sources, popular pages, and user behaviour to improve our website. No personally identifiable information is collected through analytics tools without your knowledge.
6. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. They help us remember your preferences and understand site usage patterns. You can choose to disable cookies through your browser settings, though this may affect certain website functionality.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of a service engagement and up to 3 years thereafter for record-keeping purposes. After this period, data is securely deleted.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute data security.
9. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent to communication at any time.
To exercise any of these rights, contact us at info@urbanfarms.com.pk or via WhatsApp at +92 322 238 7282.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Urban Farms & Landscapes DHA, Karachi, Pakistan Email: info@urbanfarms.com.pk Phone / WhatsApp: +92 322 238 7282 Website: urbanfarms.com.pk